SERVICE

The proven materials and components used in Kamen boilers guarantee a long life time and trouble-free operation.
The technical manual attached to the boiler describes all the issues and accidents that may arise during the operation of the boiler. Therefore, before calling the service department, read the instructions.
If in doubt about the use of our products, we offer advice and assistance by phone.

Service and maintenance of boilers :
Tel .: +371 27 435 699  

Basic warranty conditions

The boiler output must be selected in accordance with the heat demand of the building.

Before buying a boiler, consult with the specialists of what boiler capacity you need.

When installing the boiler, a three-way or four-way mixing valve and an actuator must be installed in the system. This will prolong the life of the boiler.

The temperature in the boiler should not be less than 60 ° C, the return flow should not be less than 45 ° C-50 ° C. In this way, avoid the formation of condensation in the boiler and protect the boiler from corrosion.
The chimney must comply with the manufacturer’s parameters, which are indicated in the technical characteristics of the boiler. Technical characteristics are indicated on the website: www.kamenkatli.lt
Use the correct type of fuel for the boiler (the type of fuel is indicated on the website: www.kamenkatli.lt).
Clean the boiler heat exchanger and chimney regularly. This will ensure uninterrupted boiler operation and durability. The boiler must be connected to the heating system according to the scheme and manufacturer’s recommendations.
The manufacturer gives a guarantee for the heat exchanger of a pellet boiler for up to 6 years if the boiler is connected to the system according to the manufacturer’s connection diagram

The manufacturer gives a guarantee for the heat exchanger of a solid fuel boiler for up to 4 years if the boiler is connected to the system according to the manufacturer’s wiring diagram

SERVICE PRICE LIST:

Elimination of warranty faults *
Is free
Phone consultation *
Is free
First start-up and adjustment of the boiler (excluding the cost of materials) **
From 150 Eur excluding VAT + arrival (the boiler must be connected to the system according to the manufacturer’s scheme).
First start-up and regulation of the biomass boiler (excluding material costs) **
From 250 Eur excluding VAT + arrival (the boiler must be connected to the system according to the manufacturer’s scheme).
Room thermostat connection (excluding material costs) 
50 Eur without VAT
Dismantling and assembling the boiler
From 100 Eur without VAT
* Post-warranty repair and boiler maintenance 
25 Eur / hour. excluding VAT + arrival.
Annual boiler maintenance (after the heating season)
100 Eur excluding VAT + arrival.
Unreasonable call of the service department due to the fault of the client 
50 Eur excluding VAT + arrival.
Arrival before the client 
Under contract.
Boilers not purchased from SIA “Komforts RTH” or our partners first start-up and regulation of the boiler
From 250 excluding VAT + arrival.

* Warranty boiler failures:

  • 1. Malfunction of the electronic controller.
  • 2. Malfunctions of the fuel supply system.
  • 3. Fan malfunctions.
  • 4. Leakage in the boiler heat exchanger.
 
** Duties of the service technician during the first start-up and adjustment of the boiler:
  • 1. Customer training on the principles of boiler operation.
  • 2. Check the heating system.  
  • 3. Connect sensors and automation.
  • 4. Make the first start-up and adjustment of the boiler
  • 5. Answer the client’s questions.
  • 6. Fill in the warranty card
  • 7. Extend the warranty on the boiler heat exchanger up to 6 years (if the boiler is connected to the system according to the manufacturer’s scheme)